Shipping policy

Shipping Policy

Last Updated: 26-sep-26

Thank you for shopping with Maelle. We are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we handle shipping, delivery timelines, and related concerns.

1. Shipping Methods

We offer the following shipping options:

Standard Shipping (via trusted courier partners)
Express Shipping (if available at checkout)

Shipping methods may vary depending on your location and product availability.

2. Order Processing Time

All orders are processed within 24hours.
Orders are processed on business days only: [Monday - Saturday] (excluding public holidays).
Orders placed after business hours or on holidays will be processed on the next working day.

3. Delivery Timeframes

Estimated delivery timelines after dispatch:

Metro Cities: 2–5 business days
Non-Metro Cities: 3–7 business days
Remote Areas: 5–10 business days

Please note that these are estimated timelines and actual delivery may vary due to external factors.

4. Shipping Costs

Standard Shipping: ₹ 120
Express Shipping: ₹ 200 (or may very on Weight and Location)
Free Shipping: On orders above ₹999

Shipping charges (if applicable) will be displayed at checkout before payment.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email/SMS with a tracking number.
You can track your order using the link provided in the message.
If you do not receive tracking details, please contact us at [maelleindia@gmail.com].

6. Delivery Issues and Delays

While we strive for timely delivery, delays may occur due to:

Weather conditions
Courier service disruptions
Incorrect or incomplete address details
High demand or peak seasons

In such cases:

We will keep you informed of any significant delays.
You may contact our support team for assistance.

Important:

If a package is marked as delivered but not received, please notify us within 48 hours.
We are not responsible for delays caused by incorrect shipping information provided by the customer.

7. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.
If delivery fails due to customer unavailability or incorrect address, the order may be returned to us.
Re-shipping charges may apply in such cases.

8. International Shipping (If Applicable)

We may offer international shipping to selected countries.
Delivery timelines for international orders may vary between 7–15 business days or more.
Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

9. Damaged or Missing Items

We recommend the customers to record while opening the package for proof in case of any damage.
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
Share clear photos of the package and product for faster resolution.
We will arrange a replacement or refund as per our policy.